Our understanding of Service
Everything from a single source
DHC Business Solutions provides not only software, but all the necessary services associated with it. Our long-standing expertise in the digitization of regulatory and controlled processes is the result of trusting cooperation with many companies - from SMEs to global corporations in various industries.
Competent Full-Service Support
Our range of services accompanies the entire project and software life cycle, i.e. before, during and after the implementation of a solution. Together with our customers, we start with a common project understanding (project canvas), then define the requirements, introduce the software and train the employees. We offer ongoing support for the resulting solution or support its operation with comprehensive, supplementary managed services or targeted after-go live services.
Constructive Problem Solving (Customer Engagement)
Our configurable standard software is not the last word, but the beginning of a solution. The combination of standard software and configuration guarantees industry-compatible best practice solutions. Our services in this area focus on the professional and technical evaluation of configurative adaptations with a view to the expected costs and their benefits.
Sustainable, honest and goal-oriented
We don't want to optimize the service days that can be billed, but the required solution! We always strive for a long-lasting solution with significant added value for the user. The classic image of the "hit-and-run" consultant does not suit us. However, our commitment is not honorary either - but always fair and focused on what is feasible. We are open to our customers, do not hide any costs or efforts and then deliver what we promise.
Regulatory processes are our domain, quality and compliance our concern. And we know our industries: The life sciences, pharmaceuticals, chemicals, medical technology, cosmetics, the food and beverage industry and the energy and utilities sector.
Open to new ideas (Open Innovation)
We learn from our partners and involve them in innovations and the further development of services and products.